This means that my phone is now long for 20 work days. Now it's been handed in for a second time, more than the initial periode has passed and I only received a status notification that 'they have received the phone in good order and are starting to work on it'. I expected a bit more from an official representative of the SONY corporation in the Netherlands. Then the next big surprise came when I turned on the phone - the screen was damaged (underneath the glass so this must have happened during re-assembly). And the adhesive was not correctly placed causing the back to partially loosen itself. The back wasn't glued in straight, the corners forced in (signs of stress on the plastic).

This was until I unpacked, unwrapped and tested the phone. So far it seemed like a top notch service delivered. Neatly packed, with instructions included and a list of details of what they repaired. It was repaired under warranty, and communications seemed initially really good - within 10 business days the repair was done and the phone was sent back. All known issues if someone opens up the forum and actually reads the article. Handed over my Xperia XZ Permium for a basic repair task: broken button, not functioning fingerprint reader and a failing speaker in the bottom.

Sony customer service